Privacy Policy
Last updated: April 16, 2026
1. Introduction
We respect your privacy. This policy explains what data we collect, how we use it, and how we protect it.
2. Information We Collect
Account Information
Email, username, password, gender, and date of birth.
Profile & Media
Photos, verification documents, and profile details.
Usage & Technical Data
- IP addresses for security
- Login activity
- Messages for dispute resolution
- Transactions and withdrawals
3. How We Use Your Data
- Operate and improve the platform
- Process payments and withdrawals
- Verify user identity
- Prevent fraud and abuse
- Provide support and updates
4. Data Sharing
We do not sell your data.
- Shared with payment providers when needed
- Shared if required by law
- Used to prevent fraud or abuse
5. Security
We use SSL encryption and secure storage for sensitive data. However, no system is 100% secure.
6. Age Requirement
This platform is strictly for users 18+.
7. Your Rights
You can request access, correction, or deletion of your data by contacting support.
8. Changes
We may update this policy. Changes will be posted here.
Verification Data & Identity Documents
To help prevent fraud, abuse, fake accounts, chargebacks, money laundering, and illegal activity, we may request identity verification documents such as government-issued ID cards, passports, selfies, or verification photos.
Verification documents are stored securely with restricted access and are only used for identity verification, compliance, fraud prevention, dispute handling, payment security, platform protection, and legal obligations.
We retain verification documents for as long as necessary to fulfill the purposes outlined above, including compliance with anti-money laundering (AML), counter-terrorism financing, payment services regulations, and other legal obligations. This is typically up to 5 years after the end of our business relationship with you, in accordance with European regulatory requirements.
In certain cases, we may retain specific data for a longer period where required by law, ongoing investigations, disputes, or legal proceedings.
Access to verification data is strictly limited to authorized personnel only and is protected using industry-standard security measures.
Contact
Questions? Contact us at
support@lustpays.com